Legal
Privacy policy
Updated on 28 October 2026
This policy explains what data Jowe processes when you use Jowe Stage, the community and Market, Jowe Crew, Jowe Control and the jowestage.com website, why we process it and what your rights are, including under Brazil's General Data Protection Law (LGPD).
Data we collect
Account: email, username, display name, photo and any profile information you choose to add, and your account accent colour.
Content: posts, stories, comments, direct messages, lives, Market listings and reviews. Public content is visible to other members according to your account settings.
Purchases: a record of the items you bought and your library. Payments on the iPad are processed by Apple; web payments, when available, by Stripe. Jowe never receives or stores your card number.
Events (Jowe Crew and QR menu): orders, tables, tickets scanned at the door, tasks and each staff member's role at the event.
Technical data: IP address, device type and access logs needed for security, abuse prevention and troubleshooting.
What stays on your device
Features such as stem separation, neural voices, background removal, augmented reality and Jowe Control run locally on the iPad or on your local network. Audio, camera images and text used by these features are not sent to Jowe unless you publish the result or go live.
AI features that use your own API keys send the request directly to the provider you configured, under that provider's terms.
How we use data
To create and run your account, show and deliver your content and purchases, run events in Jowe Crew, protect the platform from fraud and abuse, meet legal obligations and answer your support requests.
We do not sell personal data and we do not use advertising trackers on this website.
Cookies
The website uses a single essential session cookie (HttpOnly) to keep you signed in securely. We do not use analytics or advertising cookies.
Who we share data with
With providers that run the service on our behalf (hosting, media storage, payment processing by Apple and Stripe), only as far as needed to provide the service, and with authorities when the law requires it.
How long we keep data
For as long as your account is active. When you delete your account we erase or anonymise your personal data, except what the law requires us to keep (for example purchase and access records for the legal periods).
Your rights
You can ask us to confirm processing, give you access, correct, port or delete your data, tell you who we share it with, and withdraw consent. Much of your data can be edited in your profile; for the rest, write to the contact below.
Children
Jowe services are not directed at children under 13.
Contact and changes
Privacy questions and requests: [email protected]. If this policy changes in a meaningful way, we will tell you in the app or by email before the change takes effect.